Refund policy

Returns and Refund Policy

We accept returns for any reason within 7 days of receiving your order. If any item you receive is not as described, we will issue a full refund, once the item is safely returned to us. If you've changed your mind, you will be responsible for the return shipping costs.

We make every effort to describe the size, age, and condition of our products as accurately as possible. Most of the items we sell are in very good condition. However, the condition of antique and vintage pieces may vary. Each product listing includes a condition classification—either "Good," "Fair," or (rarely) "Poor"—along with a description of any notable flaws, blemishes, or imperfections. Please read the product descriptions carefully before making a purchase.

Delivery

We know the importance of fast, efficient service and hence strive to deliver your orders in a timely manner. Our large network aims to provide your orders in a quick secure way and takes about 7-14 working days to deliver them to you.

  • Shipping is available across India in various locations. Before placing the order, submit your pin code in the pin code section below the products to get the availability of delivery in your location.
  • We offer free shipping on all orders above ₹2999 across India. If the total order amount is under ₹2999, additional shipping charges will be levied.
    For prepaid orders below ₹2999, shipping charges will be ₹150
    For COD orders below ₹2999, shipping charges will be ₹150
  • We offer Cash on Delivery (COD) in select cities in India, which will be informed to you during checkout.
  • To be eligible to receive your purchase from the website, a minimum of 1 product needs
    to be ordered.
  • MRPs of all products are inclusive of all the taxes. The taxes are levied as per the
    government laws (bound to change as per the change in government tax laws).
  • You can modify your shipping address within 12 hours of placing the order. After that, once the order is packed, no modification in the shipping address will be accepted.
  • In case the order does not reach you within the stipulated time period, you can raise the complaint at nitya@lazysuzanhome.com with your order number and details of your order.